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Deliverable Quality Score: How Is It Calculated And How Can I Improve?
Deliverable Quality Score: How Is It Calculated And How Can I Improve?
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Written by Laura Martinez
Updated over 2 months ago

At Designity, the Creative Director ensures that all submissions meet the highest standards of quality, clarity, and professionalism. Creative Directors oversee the entire process, from providing clear guidance and feedback to ensuring that deliverables are aligned with the project goals and client expectations. This includes maintaining consistency in design, meeting deadlines, and ensuring that each deliverable is well-organized, polished, and on-brand. By adhering to these standards, Creative Directors ensure a smooth workflow and a successful client experience.


Score Calculation

For each performance pillar, we ask several questions during feedback reviews. You can score up to 10 points for each question. We then calculate the average score for that pillar and multiply it by 10, giving a maximum score of 100 for that pillar in that specific review. All the feedback scores are then averaged to give you the Total Pillar Score, which you see in your portal.

The weight of this score is x4.

Types of reviews where your Deliverables Quality skills are rated:

  • Client Reviews

  • Quality Assurance (QA) Checks


Deliverable Quality: Questions And Points

QA Checks Questions And Points

Is the presentation of the work polished and put together well?

  • (+2 points) Layout of the project on the Miro board is consistent (spacing between assets, sizing of individual assets, font size, etc.)

  • (+2 points) No evident typos or grammar mistakes

  • (+2 points) The deliverable has a name and a date

  • (+2 points) Provided a verbal and/or visual explanation of the idea or deliverable in progress, giving the client context

BONUS (Pick Two)

  • (+1 point) There is a loom video for the deliverable

  • (+1 point) The Loom video provided a walkthrough of the deliverable's behind-the-scenes process

  • (+1 point) The loom video presenting the deliverable is copied on the Miro board

  • (+1 point) The deliverable is presented in a mock-up

Were the right amount of options or distinct concepts presented?

Rate the creativity and quality of options

Production should include: no concepts + 1 extra idea.

Speed should include: 3+1 Concepts with Moodboards.

Creativity Work should include: 6+1 Concepts with Moodboards.

  • (+1 Point) Two concepts are missing based on the client plan

  • (+1 Point) One concept is missing based on the client plan

  • (+2 Points) Submitted the appropriate number of concepts or idea options based on the client plan or modified brief

  • (+2 Points) Distinct concepts were created, rather than just different versions of the same concept (for speed or creativity). OR, how different versions (for production)

  • (+2 Points) 1 extra concept presented to the client

BONUS

  • (+2 Points) 2 extra concepts presented to the client

Were visual, or written references used to explain the idea? What is the quality of these aids to help the client navigate and understand the deliverables and provide relevant feedback?

  • (+2 Points) Included TITLES that differentiate the concepts or deliverables, or differentiate parts of a deliverable ( i.e., "Concept A- geometric shapes")

  • (+2 Points) Added KEY WORDS or descriptive sentences to highlight design elements, helping the client understand differences between deliverables and provide more specific feedback (i.e., black background, bold typography, fine-lined icons)

  • (+2 Points) Added VISUAL REFERENCES to convey the intention of the concept or ideas. This references can be used to communicate inspiration (i.e., storyboards, images, moodboards, etc)

  • (+2 Points) Included a WHY a set of creative decisions were taken to design an specific idea or concept. (i.e., black background because it aligns with the brand guidelines, or because we want to convey a professional tone)

BONUS (Pick One)

  • (+2 Points) Showcased how the client feedback was implemented

  • (+2 Points) Showcased how a client idea was implemented or interpreted

  • (+2 Points) Showcased how this integrates or elevates to the branding of the client, or the products/services they offer. i.e. a strategic recommendation to move the brand into a different or better direction such as "you want to target younger audiences, so we decided to use pictures of younger people"

Color

  • (+3 points) Color choices are consistent throughout and make sense with brand identity

  • (+3 points) Chosen colors allow for sufficient contrast and readability

  • (+2 points) Colors contribute to a harmonious composition of the deliverable

  • (+2 points) 60-30-10 rule for colors is followed

Typography

  • (+2 points) No more than 3 different fonts are used

  • (+1 point) Font sizes create visual hierarchy and increase readability

  • (+1 point) No widow words

  • (+1 point) No weird spacing or misalignments of text elements within a text box

  • (+1 point) Spacing between lines of text is consistent and sufficient for readability

  • (+2 points) Spacing between titles and text is consistent

  • (+1 point) Justification of text doesn't create stretched lines of text

  • (+1 point) Capitalization (sentence vs. title case) and hyphenation are consistent

Composition (Layout & Whitespace)

  • (+2 points) Text and visuals are consistently aligned to a side or center

  • (+2 points) Margin and column sizes are equally distributed

  • (+1 point) No awkward negative space, with enough space around elements for clarity and balance

  • (+1 point) Whitespace creates enough contrast

  • (+2 points) Maintained consistency in patterns, lines, icons, and other graphic elements, ensuring they belong to the same family and share a similar style

  • (+2 points) Used patterns, shapes, and icons to create a visual hierarchy, rather than simply filling in white space

Client Review Questions

  • How did clients rate the quality of your deliverable(s)?

  • How did clients rate the deliverables presentation?

  • Were all creatives assigned efficiently?


Deliverable Quality: Trainings


Deliverable Quality: Additional Resources

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