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Feedback And Listening: How Is It Calculated And How Can I Improve?
Feedback And Listening: How Is It Calculated And How Can I Improve?
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Written by Laura Martinez
Updated over 2 months ago

Effective communication and responsiveness are key to successful project outcomes at Designity. Creative Directors are expected to actively listen to client feedback and incorporate it into subsequent rounds of work. Similarly, they should value and implement feedback from their teams, ensuring collaboration and continuous improvement. By responding to input from both clients and creatives, CDs foster stronger relationships, improve deliverables, and ensure alignment throughout the creative process.


Score Calculation

For each performance pillar, we ask several questions during feedback reviews. You can score up to 10 points for each question. We then calculate the average score for that pillar and multiply it by 10, giving a maximum score of 100 for that pillar in that specific review. All the feedback scores are then averaged to give you the Total Pillar Score, which you see in your portal.

The weight for this score is x1.

Types of reviews where your Feedback & Listening skills are rated:

  • Client Reviews

  • Creatives Reviews

  • Quality Assurance (QA) Checks


Feedback And Listening: Questions And Points

QA Checks Questions

  • How well did the CD receive and implement your feedback and suggestions for the resubmitted 90-Day Report?

  • How well did the CD receive and implement your feedback on the deliverable / timeline?

Client Reviews Questions

  • How responsive and attentive was the CD to questions and concerns raised during the Kickoff call?

  • How well is clients feedback heard and implemented?

Creatives Reviews Questions

  • How did creatives rate Ability to Listen and Translate Client Feedback

  • How did creatives rate Openness to their Feedback


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