Score Calculation
For each performance pillar, we ask several questions during feedback reviews. You can score up to 10 points for each question. We then calculate the average score for that pillar and multiply it by 10, giving a maximum score of 100 for that pillar in that specific review. All the feedback scores are then averaged to give you the Total Pillar Score, which you see in your portal.
The weight for this score is x1.
Types of reviews where your Feedback & Listening skills are rated:
Client Reviews
Creatives Reviews
Quality Assurance (QA) Checks
Sources for this score
QA Checks Questions
How well did the CD receive and implement your feedback and suggestions for the resubmitted 90-Day Report?
How well did the CD receive and implement your feedback on the deliverable / timeline?
Client Reviews Questions
How responsive and attentive was the CD to questions and concerns raised during the Kickoff call?
How well is clients feedback heard and implemented?
Creatives Reviews Questions
How did creatives rate Ability to Listen and Translate Client Feedback
How did creatives rate Openness to their Feedback