The total score is calculated by averaging out each pillar score times their weight:

Score = Sum(

Timelines x4

Designity Tools & System x2

Satisfaction & Kickoff x2

Client Retention & Trials x4

Reports x2

Trainings x1

Strategy & Roadmap x1

Quality Assurance x1

Leadership & Creatives Management x1

Hard Skills x1

Deliverables Quality x4

Creativity & Design x1

Communication & Presentation x1

Client Management & Organisation x1

Attention to Detail x1

Feedback & Listening x1

Accountability x2

Collaboration x1

) /31