The total score is calculated by averaging out each pillar score times their weight:
Score = Sum(
Timelines x4
Designity Tools & System x2
Satisfaction & Kickoff x2
Client Retention & Trials x4
Reports x2
Trainings x1
Strategy & Roadmap x1
Quality Assurance x1
Leadership & Creatives Management x1
Hard Skills x1
Deliverables Quality x4
Creativity & Design x1
Communication & Presentation x1
Client Management & Organisation x1
Attention to Detail x1
Feedback & Listening x1
Accountability x2
Collaboration x1
) /31