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What strategies can I use when clients request or insist on unreasonable timelines or changes to the project scope, and how can effective communication be maintained during such discussions?
What strategies can I use when clients request or insist on unreasonable timelines or changes to the project scope, and how can effective communication be maintained during such discussions?

How to manage unreasonable requests

Updated over 3 months ago

When a client asks for a deadline that appears impossible or unrealistic, it is important to maintain clear and upfront communication. Honesty is key in these situations. Additionally, take into consideration the specific circumstances and the client's reaction. Depending on these factors, you might suggest delivering parts of the project by their requested deadline. Lastly, in all your conversations, strive to conclude with questions that encourage the client to share their thoughts and ideas openly, avoiding simple "yes" or "no" responses.

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